Ontario Independent

Tuesday, November 28, 2023

Customers will be reimbursed for up to 5 days of service from Rogers

Rogers would refund consumers for up to 5 days of service.

Key Takeaways:

  • Due to the nationwide network outage last week, Rogers said on Tuesday that it will compensate all impacted customers for up to five days of service.
  • LPC Avocat, a Montreal-based legal firm, announced Monday that it has sought for permission to initiate a class-action lawsuit against the telecom giant.

Rogers stated on Tuesday that it would pay all impacted customers for up to five days of service due to last week’s nationwide network outage, which disrupted telephone and internet services.

In a statement, a Rogers spokesman termed the action a “first step,” but she made no mention of how much money, on average, each customer may anticipate getting back. The initial tweet from Rogers’ official Twitter account stated that all customers would receive credits for up to two days of service. This is an increase from that.

The spokeswoman declared, “We will continue to work around the clock to earn back Canadians’ trust.”

Additionally, Rogers has stated that it will “proactively credit all consumers automatically” through their accounts; this payment should appear on your bill the following month.

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According to Dan Kelly, president and CEO of the Canadian Federation of Independent Businesses, businesses across Canada were severely impacted by the outage, and many suffered significant financial losses. Kelly made these remarks to the Canadian Press on Monday.

Kelly believes that business owners should receive a free month of Rogers service as compensation for the disruption.

“Every day of sales is essential in this recovery time,” he added. “There are businesses in Canada that have been closed for over 400 days entirely in various parts of Canada over the previous two years.”

LPC Avocat, a law firm with offices in Montreal, declared Monday that it has applied for approval to file a class-action lawsuit against the telecom giant.

Rogers is accused of violating Quebec’s consumer protection statute by failing to provide “an important service” on July 8 and 9, and the complaint is seeking $200 for impacted subscribers.

Rogers would refund consumers for up to 5 days of service.
Rogers would refund consumers for up to 5 days of service. Image from iHeartRadio

The lawsuit asks for an additional $200 and claims that Rogers’ claim that it has Canada’s “most reliable network” is a “false representation.”

All Quebec people who could not do specific financial operations, such as Interac payments and e-transfers as a result of the incident, as well as any Rogers, Fido, and Chatr Mobile users who were without service on Friday or Saturday, are covered by the action.

Some consumers in Ontario could not access certain services; thus, Rogers’ announcement to raise compensation is timely.

Rogers acknowledged that there were still “intermittent problems” in a statement.

Source: CTV News

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