Ontario Independent

Saturday, December 9, 2023

Flight delays are being caused by a network issue at Sunwing Airlines

Sunwing Airlines is experiencing a network-wide system outage, which is causing flight delays.

Key Takeaways:

  • Check-in and boarding for Sunwing Airlines flights are being affected by a network-wide system outage.
  • Sunwing has issued a statement recommending passengers flying with them in the next 12 to 24 hours verify their flight status before flying.
  • Several disgruntled travelers who had booked flights with Sunwing have been stranded at Toronto Pearson Airport.

Sunwing Airlines is experiencing a network-wide system outage affecting check-in and boarding for its flights.

Several Sunwing flights have been delayed due to the system failure, the airline stated in a statement on Twitter on Monday.

Sunwing has issued a statement advising any travelers flying with them in the next 12 to 24 hours to check their flight status before arriving at the airport.

“We apologize for any trouble this has driven customers’ travel plans, and we are working to rectify the situation as quickly as possible,” the airline added.

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“We are committed to giving additional updates on the situation as they become available.”

Sunwing’s website shows that nearly all of Monday’s flights — more than 40 — have been rescheduled, some by more than 12 hours.

Meanwhile, Toronto Pearson Airport has been dealing with several disgruntled passengers who have booked flights with Sunwing.

Some passengers claimed that they had been “stuck” for more than 20 hours at the Toronto airport.

According to the airport’s Twitter account, some passengers received “vouchers for food and lodging,” according to the airport’s Twitter account.

At Pearson Airport, footage from Global News shows a line of what appears to be hundreds of people waiting to fly or get information from Sunwing.

One traveler reported she was planning to get married this week in Costa Rica but could not do so due to Sunwing’s technical problems.

“I’m heading to Costa Rica for my wedding,” Alyssa Deluca told Global News. “It’s already been pushed back already.” “It’s a time-sensitive situation.” We’ll need to stay in the country for three days. For it to be a legal wedding, we have till midnight.”

Nathan Hutson, who was traveling with Deluca, expressed his dissatisfaction with the lack of information provided to travelers.

Sunwing Airlines is experiencing a network-wide system outage, which is causing flight delays.
Sunwing Airlines is experiencing a network-wide system outage, which is causing flight delays. Image from The Star

“I’m moderately frustrated – that’s putting it mildly,” he admitted.

“To be honest, the fact that no information is being given to anyone, not just us but everyone else here, is ludicrous.” They don’t have any information from someone higher up the food chain on the ground.”

“The biggest challenge has been that no one knows anything, and it hasn’t been communicated.” Denise Chaulk, who is supposed to be traveling for the first time since the pandemic, said, “Some folks have been getting emails and texts, but we haven’t.”

“I had a feeling things wouldn’t be as they had been, and we were expecting extra processes and layers of security, but we weren’t expecting this.”

Jim Van Heyst expressed his sympathy for the Pearson employees attempting to meet consumer requests.

“Three workers were handwriting vouchers for about 400 people, and people were becoming irritated.” “It was heartbreaking to witness what happened to those people,” he said.

Sunwing has had problems in the past, but “nothing to this extent,” according to Laurie Chiasson.

“This is insane,” she exclaimed.

The system-wide outage is still ongoing.

Source: CTV news

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